Jimmy Wong

Expected graduation: May 2028

Graduated Magna Cum Laude

Concentrations: Enterprise Administration; Networking and Communications

Immersion: Cultural Anthropology

Graduated Magna Cum Laude

Kept technical skills current through hands-on practice with open-source infrastructure tools and self-study of new vendor releases, including Cisco products and AI technologies.

Applied that learning in Homelab v2 (see Projects): self-hosted services on Proxmox VE with HTTPS, firewalling, and automated deployments.

Prepared for graduate study and began the M.S. in Information Technology and Management at Illinois Tech in August 2026.

Built and published Cameo models and diagrams (model-based systems engineering) after approval from Product Owners and stakeholders, supporting enterprise-wide standardization to optimize cost and time efficiency.

Collaborated biweekly with Subject Matter Experts (SMEs) to refine models and gave Product Owners status updates 2–3 times per month.

Reviewed technical documentation and system architecture diagrams for accuracy and completeness.

Worked within Scaled Agile Framework (SAFe) and Lean-Agile teams to keep deliverables aligned with agile development principles.

Completed training in ServiceNow, Cameo Modeling, SAFe, and Lean-Agile, and received ongoing Cameo and DOORS guidance through weekly office hours and biweekly and monthly SME mentorship.

Operated and maintained LAN, WAN, and VPN infrastructure for seamless connectivity, and monitored and analyzed network performance for short- and long-term strategic planning.

Planned, coordinated, and reconfigured routers, multiplexers, firewalls, hubs, bridges, and gateways supporting data and voice communication networks.

Designed network architectures, selected hardware and software solutions to improve system performance, and maintained network documentation and operational procedures.

Resolved support tickets in ServiceNow with an average resolution time of 1–2 business days.

Managed Return Merchandise Authorization (RMA) requests with a 48-hour turnaround and coordinated third-party maintenance and hardware replacements to minimize downtime.

Replaced end-of-life hardware during off-hours to avoid disruptions, and followed security protocols to wipe and decommission retired equipment before removing it from the asset list.

Deployed and configured new servers, and managed server and switch configurations, updates, and maintenance for reliability.

Developed automation scripts to streamline repetitive processes and improve efficiency.

Conducted server benchmarking to assess performance and optimize system operations.

Designed network and server architectures to meet business requirements.

Diagnosed and resolved hardware and software issues within 1–2 business days, and wrote technical guides for hardware and software management.

Prototyped, developed, and tested Video Relay Services (VRS) and related products in an agile environment.

Analyzed SIP, SDP, and RTP packets with Wireshark to troubleshoot video calls through protocol handshake analysis.

Configured Cisco switches for network test environments, and led a team in learning basic switch configuration and Switched Port Analyzer (SPAN) / port mirroring for traffic monitoring.

Documented technical and administrative procedures for testing, application usage, and continuous VRS monitoring.

Generates the resume from a single YAML source, so every update is one commit.

Publishes automatically to resume.jwong.org through Cloudflare Pages.

Self-host production-style services on open-source infrastructure, including a portfolio site (jwong.org) and an intranet with a dashboard, wiki, and live CTA transit trackers.

Run redundant critical services on Proxmox VE (KVM) so a single node failure does not take them down.

Automate site builds and deployments with GitHub Actions and Cloudflare Pages.

Serve sites over HTTPS using Caddy and Nginx behind Cloudflare, with firewall rules to limit exposure.

Back up data weekly to an offsite location to protect against hardware failure and data loss.

Ran data storage and weekly offsite backups for users to ensure data integrity and disaster recovery.

Hosted and managed self-deployed applications for users, simulating enterprise-level application hosting.

Maintained virtual machines (VMs) and containers, applying the latest security patches and bug fixes.

Sustained 99.99% uptime through proactive server maintenance and monitoring.